Common sense doesn’t seem to be as common these days. It would be easy to assume that an automaker’s customer service representative would understand that an electric vehicle would be completely lost after it was used. consumed by the fire like Joan of Arc tied to a stake. However, a Tesla Model Y owners in California had an incredible experience both on the road and with customer service.
Bishal Malla from Elk Grove, California, driving his car Tesla Model Y while running errands when the EV starts to shake. As he pulled over to Highway 99, he pulled over to check his Tesla for a flat tire. After Malla climbed out, the electric crossover began to smoke billowing and then burst into flames.
In a post on Reddit, Malla said he was grateful to be alive and feared what might happen if his family were in the car with him. In spite of, Business Insider reported that at least his communication with Tesla after the incident was upsetting. He wrote on Reddit:
“Two weeks have passed, but there has been no follow-up or inspection call from Tesla. Yes, the insurance will cover the car, but I need to hear from Tesla, and I hope they will clarify what caused this and what they are doing to mitigate it. All I need is an answer from them and to protect others from having the same problem.”
Malla eventually got a response from Tesla representatives, but they didn’t seem to understand the severity of the damage to Malla’s car. According to Malla, he was asked to bring his burned Model Y to a service center. according to his words on Reddit:
“Obviously not. I’ve tried them more than 10 times but the people at roadside support customer service can’t do anything about it. One dealer I spoke to had the audacity to tell me to take my completely burned Tesla to a Tesla-recommended service center. My car was completely salvaged and completely lost. How in the world would I do it? phewww”
Malla’s insurance company took the Model Y and salvaged it, but he wished he’d rented a flatbed truck to drop the destroyed car right in front of the service center. It would be difficult to criticize him for his malicious compliance.
