Salesforce announced updates to healthcare providers in Customer 360 for Health that automate manual processes like pre-authorization, admission, and patient scheduling. The company has also agreed on a home healthcare workflow.
WHY IT IMPORTANT
With a slew of new features announced Thursday, Salesforce said, the company is focusing on delivering patient-centric experiences and addressing healthcare needs to improve operational efficiency. according to the notice.
The family platform combines home healthcare scheduling and allows visiting medical professionals to access patient data, including preferences and medication information, from the company, the company says. their personal device.
Unified health insights – from electronic health records, social and behavioral data, assessments, etc. – inside patient records is another update that can help “organizations” identify potential risks, determine treatments, and educate patients with personalized communication and real-time patient engagement.”
Innovative artificial intelligence is now at work with Einstein’s Predictions, which the company says is derived from data from similar groups. Physicians and clinicians can use insights to compare with their patients.
Separately, Salesforce announced that it has also begun adding to its proprietary large language models with moderated generalized external AI. It is collaborating with OpenAI and will add others. The plan is to stack up to refine the reports of LLM, Venture Beat.
Additionally, “MuleSoft Direct for Health Cloud provides inbuilt FHIR-compliant connectors to access EHR data”, which can help with pre-authorizations and customizable Tableau Accelerator for Health Cloud , ready to use, analytics dashboard.
TREND TO BIGGER WOMAN
The software-as-a-service company launched a suite of patient relationship management tools in 2015 to provide a more holistic view of patients based on different sources of information – from EHRs and public platforms. other healthcare technology.
In August, Salesforce Health Cloud launched more home care options to enable remote patient monitoring and mobile self-service scheduling for patients.
Regarding the home healthcare features, the company representative said the pandemic has forced the cloud provider to accelerate digital transformation and provide care services. Patient-centered healthcare.
ON PROFILE
“The future of healthcare requires trusted, compliant technologies to help deliver,” said Amit Khanna, senior vice president and general manager of healthcare and life sciences. higher levels of personalization and automation”.
Salesforce is at Booth 2606 at HIMSS23.
Andrea Fox is the senior editor of Healthcare IT News.
Email: [email protected]
Healthcare IT News is a publication of HIMSS Media.
Didi Davis will provide more details during the HIMSS23 session “Project Sequoia: Critical Process of Interoperability to Improve Data Usability.” Scheduled for Tuesday, April 18, at 4:15pm – 5:15pm CT at South Building, 1st Floor, room S100 C.
