According to a new study by JD Power, electric vehicle owners are less satisfied with dealer service than those who own internal combustion cars.
The results are based on a survey of 64,248 U.S. vehicle owners or renters of 2020-2022 models, asking them to rate service at franchised dealerships or similar aftermarket facilities. equivalent. Customer satisfaction among EV owners is 42 points lower, using the study’s scoring method, compared with internal combustion vehicle owners.
2023 Chevrolet Bolt EUV Redline
JD Power attributes this to mainly recall rates, which the company notes are more than twice as high for electric vehicles than for internal combustion engine vehicles. Service advisor knowledge was also a factor in lower satisfaction, albeit to a lesser extent. EV owners rate the service advisor at an average of 8.01 (out of 10) compared with 8.59 for internal combustion engine vehicle owners.
The number of electric vehicles recalled in recent months alone has been quite large, including one concerns about fire in the Chevrolet Bolt EV vehicle models due to a problem with the seat belt tensioner, the device that tightens the seat belt in a collision. This is the second major fire-related recall for the Bolt EV, following a 2021 battery recall that applies to every Bolt EV produced, resulting in full battery replacements for some vehicles.
Nissan Arya 2023
In 2022, the Toyota bZ4X recalled because its wheel may fall off. The recall, since fixed, occurred less than two months after the model’s launch. Also in 2022, Rivian, which has no franchisee, had to recalling nearly every truck it had been built up to that point on laces that were likely to come loose.
Recently, Nissan Ariya 2023 was recalled due to an error The steering wheel may come offand Tesla Model Y is under investigation for what sounds like a similar problem. While these recent issues have nothing to do with the powertrain, fewer odd manufacturing issues can make the relationship a little more positive for owners, dealers and manufacturers. car manufacturing.
