CHICAGO – Innovative AI offers opportunities in provider functions and transforms the patient experience, said Erik Barnett, North America health and life sciences consulting lead, and is the head of digital consulting practice for Avanade, a provider of digital, cloud, and consulting services to the healthcare and other industries.
“It’s super personal, and so this makes it fun,” he said today at HIMSS23 here.
With chatbots, there is often a “dead end somewhere”. However, major language paradigms like ChatGPT have taken it to the next level, and the use of AI has changed dramatically in just a few months since OpenAI launched it in November 2022.
Barnett presented use cases and talked about the potential for generalized AI to act as a co-pilot in helping to solve the healthcare industry’s clinical and business challenges – such as Clinician burnout and achieving interoperability – as well as how AI can improve the patient experience.
The burnout is evident in the shortage of nurses, and doctors report spending more than two hours a day doing paperwork, he said.
As for clinical intelligence, synthetic AI is very good at summarizing information. This could be especially helpful for patients with multiple diseases, he said.
Using machine learning for subject analysis and pattern recognition can also change a patient’s experience, while sentiment analysis can determine how they’re feeling.
For example, pattern recognition can answer questions about patients, such as when they report pain, says Barnett.
“Is it at a certain time of day? Do they have pain in certain parts of their body at certain times of the year?”
Patient discharge documentation is another use case where generalized AI can take general information and make it very personalized. They may be based on a patient’s specific medical history and what happened during that appointment with the doctor and care team.
It can be very helpful for the patient to go back and look at that interaction in more detail.
For example, “When someone tells you you have cancer, you don’t hear another word,” says Barnett.
In value-based care, whose goal is to reduce hospitalizations, readmissions, and emergency room visits, generalized AI can improve care plan adherence by personalizing care plans. care plan.
“There is a greater likelihood that patients will follow through and take their medication when appropriate, but there is also an incentive to be part of that plan,” he said.
Andrea Fox is the senior editor of Healthcare IT News.
Email: [email protected]
Healthcare IT News is a publication of HIMSS Media.
