If you take photos professionally, you will end up with an unhappy customer. It’s something that happens to all of us, and it’s not even always your fault. So what can you do when that happens? This great video tutorial offers some helpful tips that will make it easier for you to handle those tricky situations.
Coming to you from Beyond photographyThis great video tutorial discusses how to deal with unhappy customers. While you can’t avoid every difficult customer, it’s important to remember that an ounce of prevention is worth a pound of healing. A lot of situations like this happen due to miscommunication or mismanagement of expectations. This is why it is so important to have a clear and concise contract and discussion of expectations and products before spinning or exchanging money. This often leads to happier customers and a much smoother process for you. On the other hand, even with the best of preparation, there will be times when something goes wrong during the shoot or despite your best efforts, the client is simply not satisfied with the results. When that happens, it’s never a bad idea to try to calm your nerves, but on the other hand, don’t be afraid to back out if the demands are unreasonable. Watch the video above for the full summary.
