As tech innovators look to artificial intelligence to improve patient outcomes and experiences, they are also looking to cut the bureaucracy that often slows the process, according to multiple announcements this week. health care.
Northwestern Medicine, Nevada Health Link, Cohere Health and Kyruus Health are partnering with Dell Technologies, Google Cloud Marketplace and others to offer providers and payers ways to solve everyday challenges that cause delays approval of care and prevent patients from seeking care and enrolling in health plans.
Dell and Northwestern take AI deeper into hospital workflows
According to a Friday announcement from Dell, Dell Technologies and the Northwestern University Feinberg School of Medicine aim to develop and integrate generalized multimodal large language models (mLLM) into the workflow. hospital work to improve patient care and reduce physician burnout.
While the collaboration will look at applying mLLM across a variety of areas, from viewing still images, video and waveforms to predictive modeling for electronic health records, the partners will continue to develop and evaluate Generic model to aid in the interpretation of chest X-rays.
Northwestern Medicine previously worked with Dell’s AI Innovation Lab to train multi-modality LLMs to create draft radiology reports that can assist physicians in making decisions.
In October, Northwestern researchers published a JAMA paper about their research that looked at how synthetic AI could improve the timeliness of physicians’ interpretation of chest radiographs. emergency department. They ran 500 emergency department chest radiographs from 500 separate patients through the AI model and found that it produced reports with similar clinical accuracy and text quality as other radiology reports while providing higher text quality than remote radiology reports.
“Technology like AI has the ability to accelerate innovation that accelerates human progress,” Jeff Boudreau, chief AI officer at Dell Technologies, said in the statement. Healthcare is a great example of how technology can make an impact and help save lives.”
“In health care, there is little to no room for error and a lot of good that can be done,” added Dr. Mozziyar Etemadi, medical director of advanced technology at Northwestern Medicine. . “When we think about what AI can do, we see not just the technology itself but the many patients and lives it will positively impact.”
Nevada Health Link launches AI virtual assistant
Nevada Health Link announced Wednesday that it has successfully integrated AI into its marketplace platform in the state to help augment its call centers and provide more services during peak demand.
The first virtual agent, powered through a partnership with GetInsured, uses natural language prompts to answer common questions and requests 24/7, including resetting passwords, finding support registration assistance and more.
During open enrollment for the 2024 plan year, AI staff handled 14.5% of call center demand, about 2,700 calls. Additionally, it referred another 9.6% of calls to affiliated brokers or Nevada Medicaid – about 2,100 additional calls.
According to the health information exchange, virtual agents allow HIE frontline staff to focus on more complex tasks while reducing the time customers have to wait for specialized services.
“Given the prevalence of gig workers and individuals with irregular work schedules in Nevada’s diverse workforce, integrating Integrating AI into the Nevada Health Link platform ensures that essential support is available around the clock.” said in a statement.
This is the first exchange approved by the Centers for Medicare & Medicaid Services for AI-based virtual customer service agents to ensure privacy and security requirements are met, according to HIE, and the Its use contributed to the second-largest enrollment in the state’s market history.
The initiative represents “the pursuit of excellence in leveraging technology to meet the evolving needs of Nevadans,” added Tim Galluzi, state chief information officer.
Cohere Health advances the ‘last mile’ with AI integration in Epic
To enhance clinical intelligence and accelerate prior authorization requests, a new AI-driven prior authorization integration in Epic will enable providers nationwide to directly submit EHR workflows theirs, Cohere Health announced on April 3.
“Our integration with the Payments Platform is a big step toward a truly touchless authorization process from the ground up,” Dr. Brian Covino, chief medical officer of Cohere Health, said in a statement. to the end”.
“Initiating authorization requests directly from the EHR is the ‘last mile’ toward full automation and significantly reduces provider staff authorization time by automating request initiation .”
The company notes that it processes 5.5 million prior authorization requests annually, using predictive models and proactive decision support to accelerate care approvals and reduce administrative costs .
Kyruus Health Scale with Google Cloud
Kyruus Connect for Payers, which provides data and compliance services to 100 national and regional health plan brands and streamlines patient engagement opportunities, is now available through Google Cloud Marketplace, according to the April 3 announcement.
The company said it offers cost transparency tools to guide plan participants through their care choices, encouraging their willingness to seek care. Access through a cloud marketplace can help health plans quickly deploy, manage, and increase cost transparency and patient engagement tools.
“Collaborating with Google Cloud allows us to further expand our access to care platform, reaching multiple health plans,” said Gail Airasian, chief strategy officer at Kyruus Health, in a statement. more economical while streamlining processes.”
Andrea Fox is a senior editor at Healthcare IT News.
Email: [email protected]
Healthcare IT News is a publication of HIMSS Media.
