Ooma and RingCentral provides useful voice over IP services that can replace your regular old phone service with a modern voice system that you can manage from your browser. Not only do these VoIP systems allow you to make and receive calls from a variety of devices, but Ooma and RingCentral also offer messaging and video conferencing features with call center operations support. call.
What is Ooma?
Ooma offers telephony, video, and messaging solutions aimed at businesses and small businesses, as well as options for home telephony and security needs.
Ooma segments its business solutions into four core offerings:
- Ooma office essentialsis a cloud-based VoIP for small and medium businesses.
- Ooma Office Proadds video conferencing, call recording, voicemail transcription, and Google and Microsoft integration, among other features.
- Ooma Office Pro Plusadds hot desking, call queuing and Salesforce integration.
- Ooma Enterpriseshighly customizable and can serve as a call center solution.
Ooma also provides communication and security solutions for home customers. Including:
- Ooma Telowith three separate connection ways: Ooma Telo, Ooma Telo Air or Ooma Telo LTE.
- Ooma Securitywith three package options – Monitor, Security or Security Pro – supporting a wide range of sensors including motion, door/window, and water.
In addition, Ooma AirDial is intended to allow you to replace traditional lines that require dedicated POTS lines, such as dedicated elevators, fax lines or security systems. The company claims that AirDial provides wireless connectivity (provided in partnership with T-Mobile) in a way that ensures data does not travel over the public internet.
What is RingCentral?
RingCentral provides telephony, video and messaging solutions aimed at small businesses, enterprises, and startups in a variety of sectors and industries.
RingCentral’s three core products include:
- RingCentral MVPincluding messaging, video and telephony services, with the optional RingCentral Webinar add-on.
- RingCentral . Contact Centerwith digital, input and output interactive solutions.
- RingCentral Videos for video meetings and group messaging.
The RingCentral MVP packages offered include:
- Necessary thingslimited to a maximum of 20 users.
- Standardfor an unlimited number of users, with internet fax support, video conferencing, and Google and Microsoft integration, among other features.
- Rewardadds call recording, one-off, hot tethering, and Salesforce integration, among other options.
- Supremeadditional device status reports and alerts, plus unlimited storage.
Ooma vs RingCentral: Feature Comparison
Ooma and RingCentral provides the core capabilities you can expect from a VoIP phone system. Multiple ringers allow incoming calls to ring simultaneously on your desk phone and mobile application or other designated phone, to support your ability to receive calls anywhere. Ringing groups allow calls to ring to multiple people, so anyone present can pick up the phone immediately. Routing helps callers reach the right people, with voicemail allowing people to leave messages when no one is available instantly.
Ooma and RingCentral are much easier to manage than most traditional on-premises phone systems. More staff? Assign a new number and configure their calling, messaging, and conferencing options on the fly. They can start making and receiving calls from their laptop, or if desired, you can configure the IP phone to work over a wired or wireless network.
Conference tables and equipment
Ooma and RingCentral provide desk phones and conference phones. Ooma offers a range of Ooma-branded phones as well as systems from Yealink. RingCentral offers phones from multiple vendors, including Avaya, Cisco, Mitel, Polycom, Unify, and Yealink, plus devices from other providers that can be configured manually.
Mobile application
Ooma and RingCentral offer mobile apps that work on Android and iPhone. The app allows customers to make and receive calls using the service’s phone number, rather than the phone number associated with the device’s SIM (or eSIM) phone number. The mobile apps of both vendors seem to be relatively well maintained and rated. However, if you intend to use Ooma on Android, its 3.0 star rating suggests that you may want to test the app to make sure it meets your needs.
Group Messaging
Ooma and RingCentral provide group messaging, audio conferencing, and video conferencing. Ooma supports SMS messaging from your business number and also includes presence indicators so you can see if people are available. RingCentral Messaging allows file sharing along with a chat. RingCentral offers their video conferencing version for free, with a paid upgrade option that supports more participants, phone participants, and longer storage of recordings.
Application integration
The systems differ significantly in the number of integrations available, but both systems integrate with Microsoft Teams. Ooma offers Ooma Direct Routing for Microsoft Teams, while RingCentral offers at least two options: RingCentral Cloud PBX for Microsoft Teams and RingCentral for Microsoft Teams.
Additionally, RingCentral App Gallery offers a huge list of partners, add-ons, and app integrations that work with RingCentral. For example, the RingCentral App Gallery highlights how RingCentral integrates with a number of Google apps. Ooma Enterprise offers more than 50 application integrations.
Enterprise and call center capabilities
Ooma and RingCentral provide capabilities designed for call center operations. The Ooma enterprise PBX platform provides intelligent routing, tools to help design call flow, automated call distribution, interactive voice responses, plus reporting and analytics capabilities. RingCentral Contact Center handles both inbound and outbound capabilities, capacity, availability, and skill-based routing, as well as customizable rules, chatbots and virtual assistants, plus reporting capabilities and analysis.
HIPAA Compliant
Ooma and RingCentral differ in their relevance to healthcare providers in the United States. Ooma stated in their terms of service that “Ooma specifically makes no representations, warranties, or warranties that your services, account(s) or device (or use of any) has been above of any party) comply with or will comply with HIPAA or any other law or shall require any party to comply with HIPAA or any other law. ”
In contrast, RingCentral offers Business Associate Agreements with Suppliers for organizations that need to be HIPAA compliant. This makes RingCentral a potential solution for healthcare providers or any organization that must comply with HIPAA regulations.
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Choosing between Ooma and RingCentral
Small businesses also looking for a security solution may like Ooma, due to the company’s sensors and security monitoring plan. The Ooma AirDial offers a compelling innovation that could be an attractive alternative in some locations previously provided by the standard POTS line.
Businesses that place a priority on security or software integration may like it RingCentral. Healthcare providers looking to be HIPAA compliant should definitely consider RingCentral, and RingCentral’s significant number of available software integrations make the communications suite work with the tools you already use. The variety of supported devices and powerful video conferencing capabilities may also make your decision in favor of RingCentral.
Both Ooma and RingCentral provide the browser-based management of modern VoIP phone systems you can expect, and either product is a welcome choice when contrasted with other systems. regular old business phone.
