Bilt apologized on April 10 after some Bilt Rewards members received alarming email notifications from Bilt Legal that their accounts were in danger due to misuse. And there’s good news for those who may have transferred their points as a precaution.
If you’re not familiar with it Mastercard® card (see exchange rates and fees) offers owners the opportunity to earn points on rent (up to 100,000 points in a calendar year) and on everyday purchases.
Many TPG employees received the email, which stated:
“We have reason to believe that the behavior on your account demonstrates an intent to engage in misconduct and sustained misconduct in connection with the program. According to the Bilt Rewards Terms and Conditions there are legally binding, Bilt reserves the right to ‘refuse, revoke, cancel, terminate or suspend any membership, benefits and/or any and all points or take any action whatsoever other at your sole discretion…”
“We only use this account to pay rent and spend enough to meet the non-rent spending minimum, so it’s shocking that we only use it for the card’s intended use.” . We haven’t even exchanged anything with the card yet.” our score yet,” said a TPG employee.
Around 2:30 p.m. ET, Richard Kerr, Bilt’s vice president of travel, posted a message sent to Reddit explained that the original email was sent in error. Not long after, a correction email was sent.
When TPG contacted Kerr directly for comment, he said: “A small group of members received an email regarding loyalty program misconduct. This email was sent in error. confusion and the members’ accounts are currently in good standing. We apologize for any confusion that may have occurred.” caused and added 250 points to any member who received the wrong email.”
Related: 5 ways to pay your rent or mortgage with a credit card
Unfortunately, miscommunication prompted some Bilt Rewards members to take action, with one Redditor commenting that they transferred their points “to avoid losing them,” while several others noted that they do the same.
But Bilt told TPG that any mistakenly transferred points will soon be returned to the user’s account.
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Protect your rewards
If you find yourself about to receive a similar notice in the future, you can take these steps in an effort to protect your perspective and sanity.
First, confirm that the communication you received is actually from your rewards program or credit card issuer. This may mean you have to call the support line and speak to a representative for more information.
Related: How the Credit Card Competition Act may affect your credit card rewards
Next, although the fine print in the terms and conditions you’ve agreed to may be long, they’re still worth reading so you know exactly what you’re signing up for and what specific actions might put you at risk. risk the rewards you earn.
The more you know, the better prepared you will be if you find yourself in a position similar to this one.
And if you find yourself in a situation that you can’t solve on your own, don’t hesitate to contact The Points Guy for answers. We have a special editor to help with consumer issues. You can email us at [email protected].
Bottom line
While emails from Bilt are certainly scary, Bilt Rewards members will have peace of mind.
One Reddit commenter said they received both the initial false message and the second “disdain” email but there was no notification of the 250 points being received.
Bilt assures us those points will come.
To learn more about the Bilt program, check out Full review of Bilt Mastercard.
Official App Link: Mastercard Bilt
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