KLAS reports that physician satisfaction with EHR varies by specialty

According to KLAS researchers, doctors with nearly five times higher satisfaction with electronic health records said they would stay at their institution. The group with the highest EHR satisfaction scores was hospital healthcare and it should also be noted that the enthusiasm of anesthesiologists has decreased.


The Supplier EHR Exploration Report from KLAS Arch Collaborative found that hospital medicine, pediatrics, family medicine, and internal medicine were the physician specialties with the highest EHR experience scores, compared with colleagues used the same EHR, while orthopedics and cardiology had some of the lowest EHR satisfaction scores.

Common frustrations include EHR functionality, a provider’s ability to deliver quality care, and quality delivery.

Arch’s collaborative EHR experience survey looked at core EHR satisfaction factors – system effectiveness, functionality, impact on care and more, aggregating the results into an experience score Overall net EHR. According to the report, KLAS used Cerner and Epic EHR data because only they would provide a sufficiently large representation of exceptional data for such a study.

The specialty that gave the highest EHR satisfaction score (compared to the average for each provider) was the same for Cerner and Epic – hospital drug providers scored 10 points higher than average for their respective EHRs.

These providers were satisfied with the workflow training, EHR functionality, and ease of learning how to use the system – 70% agreed their EHR had the necessary functionality while only 49% of the cardiologists pulse and 47% on orthopedics said they felt the same way.

There are similar findings among these groups to agree that EHR is effective and allows for patient care.

The survey also found that several organizations measuring EHR satisfaction recently found unusually high satisfaction scores in anesthesia, cardiology, gynecology and obstetrics – and orthopedics.

Although anesthesiologists generally have average overall EHR satisfaction, this specialty experienced the largest decrease in satisfaction over time of any specialty examined in this study. .

KLAS then conducted in-depth interviews with anesthesiologists who reported unusually high satisfaction levels to gather insights into what sets them apart from their peers. less satisfied business. The best practices that emerge from the analysis are:

  • Engage individuals in EHR governance to better understand EHR changes and the rationale behind them

  • Enables vendors to ask their IT department, EHR analysts, or colleagues for help with quick fixes and recommendations to work more efficiently with EHR

  • Provides significant use of EHR personalization tools to enhance EHR usage and make documentation easier

  • Implement EHR education, including organizational-requested training courses and self-study opportunities, to increase knowledge and understanding of EHR

“I’m part of the change process. I’ve seen some of my recommendations implemented in our version of Epic. I feel like I have more control over my work when I can affect my daily workflow,” said an anesthesiologist participating in the further analysis program.


Over the course of several years, researchers are finding that EHR utilization and clinician burnout are linked, and EHR satisfaction is a factor in a physician’s decision to leave the profession.

But with a doctor’s help, one organization in Virginia has managed to turn the tide across 25 clinics with what it says is scalable, scalable. EHR Satisfaction Solution.

OrthoVirginia increases provider satisfaction with EHR by offering more documentation options and one physician support specialist for every 40 providers. Professionals handle short-term personal support and then expand into teaching.

Terri Ripley, CEO of OrthoVirginai said: “We realized we weren’t getting enough active engagement with doctors. We knew we had to think of a way to engage doctors. other than making a phone call once a month,” said Terri Ripley, CEO of OrthoVirginai. Presentation HIMSS20.


“Although it can take considerable time and effort to develop industry-specific workflow training, the providers strongly agree that the training is fully integrated,” the researchers say. Theirs is industry-specific and are likely to agree that the EHR has nearly 25 times the functionality they need. “Both EHR organizations and providers can help all providers find success with EHR by ensuring that initial and continuing education is tailored to the needs of other disciplines. together.”

Andrea Fox is the senior editor of Healthcare IT News.
Email: [email protected]

Healthcare IT News is a HIMSS publication.


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