Chery Malaysia recalls 600 Omoda 5s due to possible axle problem – rear beam needs to be replaced
Chery Malaysia has issued a safety recall for 600 Omoda 5s for a long time. Potential shaft problems. This comes after a viral social media post in which a customer’s Omoda 5 appeared to have had its rear axle separated from the vehicle while driving.
The company said it has identified the problem and the rear axle beam assembly on affected vehicles will be completely replaced rather than repaired. The job will take about two hours. Affected owners will be contacted directly soon to have their vehicles included.
Chery also added that it has identified a batch of affected parts, which may be due to facility upgrades by a specific parts supplier. The company assured its customers that the affected batch of vehicles were safe to drive and stated that the virus incident was an isolated case that had been successfully resolved.
If desired, customers who are not affected beyond the 600 units (more than 7,000 Omoda 5 units have been sold in Malaysia) can contact Chery Malaysia care product line +603 2771 7070 for vehicle inspection and a full inspection report will be provided.
A dedicated website will also be created for customers to check if their vehicle is included in the recall.
Chery Malaysia statement:
Omoda 5 issue identified, precautions in place for potentially affected vehicles
Chery Auto Malaysia is committed to providing safe and reliable transportation solutions, and we are dedicated to ensuring that all our vehicles meet the highest safety standards.
An issue prominently reported by customers on Facebook was recently identified as an isolated case. We promptly addressed this concern by replacing the rear axle beam assembly and conducting comprehensive quality control tests on the affected vehicle. We can confirm that the issue has been successfully resolved.
Chery Auto Malaysia takes this matter seriously as customer safety is our top priority. To ensure that we provide full transparency and accountability, we reached out to component suppliers and performed in-depth analysis. We can now confirm that 600 vehicles are potentially affected by facility upgrades.
As a precautionary measure, Chery Auto Malaysia will contact customers whose Vehicle Identification Numbers (VINs) are affected for a detailed inspection to resolve all technical component issues.
We would like to reassure customers that no other vehicles are affected. Chery Auto Malaysia continues to focus on maintaining customer safety and ensuring their peace of mind. A website serving this precaution will be made available to all OMODA 5 customers to confirm that their vehicles are not affected.
Customer satisfaction is our top priority. Chery Auto Malaysia makes every effort to ensure we produce the best cars and provide the best service to our customers.
If you have any questions, please contact Chery Malaysia Customer Care Line at +603-2771 7070.
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