AI is capable of automating 40% of the average daily working time

Artificial intelligence (AI) can play an important role in assisting leaders and their teams to make immediate and strategic data-driven decisions. Artificial intelligence will revolutionize the way we work. AI is the power of the 21st century. Ignore it and your business will be left in the dark. After all, we already know many ways to Innovative AI will shape the way we work.

Now, a survey shows that AI has the potential to automate 40% of the average work day, according to the research firm. brave. Widespread use creative artificial intelligence — such as ChatGPT — has raised public awareness of its potential for productivity and efficiency gains, as well as its risks.

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The study notes: “AI, robot automation process (RPA) and similar tools and technologies have been around for a while. However, the availability of AI tools that generate large language models (LLMs) such as ChatGPT and Google Bard as well as the embedding of AI generating in various enterprise applications from human resources to customer service customers to development platforms are taking notice of companies and their employees. ”

Other study shows that the adoption of generalized AI in marketing shows promising productivity gains, with marketers estimating that generalized AI could save them the equivalent of more than a month per year, making room for more jobs. more meaningful work.

To better understand the potential impact of AI and automation on productivity, efficiency and jobs, Valoir conducted a global survey of more than 1,000 workers across multiple industries and validated the data using In-depth interviews with people working full-time in finance, HR, IT, marketing, operations, sales and service roles. Here are the key findings from Valoir:

• Automation is already underway at many companies, with workers reporting that they have automate 20% of previously manual tasks during the past two years. While the degree of automation varies by geography, job role, and industry, nearly all workers have experienced some form of automation in the past two years. In many cases, low-code and zero-code platforms have allowed business users to automate their own processes. Traditional and rule-based AI approaches have also driven automation. Automation is already underway at many organizations, with employees automating an average of 20% of their work over the past two years.
• Innovative AI has reached a tipping point, with more than 50% of workers tested with generalized AIat home or at work.
• Workers can see significant automation through generalized AI and other technologies, with 40% of the tasks in the average workday are ripe for automation.
• Most employees believe this automation will lead to job replacement, with the average worker believing 48% of their colleagues may be replaced by automation in the next two years.

The potential of AI in automating or replacing work

To understand the potential for automation by job role, Valoir asked employees what part of their day they spend on 13 different work tasks, such as reading and responding to e-mail, managing calendars, and scheduling , talking on the phone and attending meetings, data entry and coding, research and writing, creative thinking and brainstorming.

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Here are the top 13 work tasks and their usage times, as shown below:

Valoir finds that the biggest opportunity for automation is in IT roles, with 48% automation potential, followed by finance, operations, customer service, HR and marketing. If employees in these roles take full advantage of the automation potential of AI, they can, on average, automate 40% of their workday, allowing for a three-day workweek on a regular basis. effective.

Valoir’s research indicates that realizing the automation potential of AI will depend on a number of factors, including:

• Company policy and culture: The official policies of organizations on the use of AI will matter, but so will the culture. Companies will need to balance the potential for increased employee productivity with the risk of misuse or unintended adverse outcomes. Cultures that favor a high degree of autonomy and personal responsibility are likely to benefit more from automation.
• Ready for technology and data: To make the most of AI’s potential, companies will need connected and trusted data sources, and safeguards in place to ensure security, privacy, and data usage. Is it ethical to involve AI?
• human factors: Technological aptitude, willingness to experiment, and confidence in the work of employees will impact their ability to use AI effectively.

The percentage of employees who have tested AI by job role shows that IT is leading (90%). In spite of employees in the IT sector lead the packthey are tracked by employees in human resources (HR), finance and marketing, More than half of the workers have tested generalized AI.

Valoir also shared the adoption of work automation by industry, noting that using business automation to increase productivity is not new.

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Advances in low-code and zero-code tools as well as the adoption of robotic process automation over the past few years have allowed many workers to automate a significant portion of work methods.

Valoir found that the average employee has automated 20% of previously manual tasks in the past two years, with the aerospace, manufacturing, life sciences, and healthcare industries adopting a degree of highest level of automation. So how much of the future workforce is vulnerable to automation or being displaced by AI?

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When it comes to industries, employees in financial services, high technology and education see the greatest opportunity to replace their colleagues, while those in consumer goods, aviation space and communication have the least chance. The study found different projections for this question based on geography and company size.

In terms of job roles, employees saw the greatest opportunity to replace colleagues with AI in HR, IT and finance, where a significant portion Daily work tasks are ripe for intelligent automation in areas such as data entry and analysis, coding and modification of reports and documents. Interestingly, workers believe the job replacement opportunity is at least in customer service.

Concerns about AI have been highlighted in the research. Valoir found that one in four workers is very worried that their jobs will be replaced by AI in the next year; Those most worried about being displaced are workers between the ages of 26 and 41 and those in IT and finance jobs.

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The study concludes with the following recommendations:

1. Leaders will need to navigate tough conversations about technology and work substitution, culture and employer-employer relationships, and the value of autonomy (vs. interchangeability) in the organization.
2. IT will need to ensure that expertise, data sanitization, governance, and guidance are available to enable employees and processes to derive maximum value from AI and automation. The IT department will also need to rethink its development and HR strategies to redesign work within its department.
3. HR will need to work with legal and executive leadership to define new strategies and policies for ethical use of data, new training plans to replace jobs, and enhance employee performance. Updating skills and updating employee experience to ensure thoughtful use of AI at departmental and individual levels.
4. Employees will need to reevaluate their current roles and skills, and take advantage of opportunities to leverage AI as a digital assistant, or risk being displaced.

To become a customer-focused company, your employee and customer experiences must be powered by AI. IT leaders agree: 84% believe that AI is creative will help them better serve their customers, and as a result, organizations are accelerating their AI adoption. Innovative AI has emerged as an important tool to enhance employee productivity and efficiency, enhance customer interactions, and help all parts of the organization do their jobs better and faster. .

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Consider how developers are now using generalized AI to help code. It is important to note that while AI can provide valuable assistance In the decision-making process, human expertise and judgment are still important to consider ethical, legal, and contextual factors.

To unlock the power of AI, you need:

1. Reliable and trustworthy customer data to build a harmonious customer profile.
2. Public, custom, or pre-built AI models — ideally a combination of these — to feed your data, so insights can be leveraged into actions. automatic motion.
3. A single platform with integrated security and governance to enable innovation and increase customer trust.

I believe you are less likely to be replaced by AI and intelligent machines, but more likely to be replaced by someone who is better trained, more proficient and comfortable with the use of AI and automation. to get their jobs done faster and better.

At least in the short term (next 5 to 10 years), this is a more likely outcome. In a decentralized, digital-first, knowledge-sharing economy, AI is the powerhouse for businesses and people; you will be in the dark, if you ignore the AI. Companies should prudently invest in training their employees to apply AI technologies to improve the quality of their work and enhance their customer satisfaction.