ADVERTISEMENT: Volkswagen Malaysia scores 4.76 out of a 5-star rating for its after-sales services on Car.Comment

Since its introduction in 2016, Volkswagen Passenger Cars Malaysia has continuously strived to improve aspects of its after-sales service, working closely with dealer partners to enhance customer satisfaction by provide the most professional, thoughtful and top-class services.

All the hard work from the various initiatives undertaken by the company has certainly paid off, with last year’s report the brand reported that customer satisfaction had improved. 80% and repeat repairs were reduced by 86%.

However, the company has not stopped in its efforts to improve, and nowhere has it profited better than through customer feedback posted on the dealer review portal Car.Comment.

As of April 2022, Volkswagen Malaysia has earned an average rating of 4.76 out of five stars for its after-sales services. These ratings and reviews are given by Volkswagen owners after they have their cars serviced/repaired at authorized service centres.

Car.Fast is a third-party platform that independently manages customer satisfaction for Volkswagen. Ratings and reviews for each agent are transparently displayed on the website and accessible to the public, and these ratings and reviews are independently administered and the results cannot be altered in any way. by any party.

Feedback shows how far the improvements in customer experience have come, best encapsulated by the owners themselves. Visit Car. to find out what actual VW owners are saying about Volkswagen Malaysia aftermarket. There are both ratings and reviews of the selling experience.