Hospital and health system C-suite executives and health IT leaders know the patient experience is crucial to ongoing success in healthcare.
The question is: How to continually improve it?
This week’s podcast looks at what’s on the horizon for the patient experience and seeks to answer that question. Our guest, from Press Ganey Associates, a patient experience consulting firm with 40 years of experience in the field, is Chrissy Daniels, chief experience officer.
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Talking points:
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The patient experience must prioritize accessibility and equity in patient care.
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The patient experience in 2024 needs to explore innovative approaches to patient engagement and education.
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Provider organizations must emphasize the importance of integrating cutting-edge technologies to enhance the overall patient experience.
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What are the technologies and how should they be used to boost experience?
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Hospitals and health systems must explore the potential of using data analytics and AI to personalize patient care.
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Provider organizations need to recognize the growing importance of mental health in patient experience.
More about this episode:
Improving the patient experience is a two-way street
DEI in patient education improves engagement, lowers costs
Epic-linked text messages enhance patient experience, improve outcomes at Community Health Network
Showcasing new tools for patient experience and population health
Using device data to improve patient experience
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Healthcare IT News is a HIMSS Media publication.
