Government of Delhi Authorizes Electric Fleet for Cab Aggregates, Food Delivery Companies by April 1, 2030

The Delhi government’s draft consolidated policy calls for the transition to all-electric vehicle fleets for taxi companies, food delivery companies and e-commerce organizations by April 1, 2030, and proposed fine of Rs. 50,000 per vehicle if a company does not make the conversion.

The draft policy titled Delhi Motor Vehicle Integration Scheme has been uploaded on the Department of Transport website with the government inviting feedback on the plan within the next three weeks.

The draft policy also sets out guidelines for taxi aggregators to take action against errant drivers.

“Aggregators will be required to take appropriate action against driver-partners with 15% or more grievances against rides made by them over a one-month period. The data in question. will be stored/collected by the Aggregator for at least three months from the date the service is provided,” it said.

For drivers with ratings below 3.5 over a one-year period, the policy requires aggregators to undertake remedial training and corrective measures to correct the problems.

“Aggregators must provide quarterly reports on driver ratings and complaints received against drivers to the Department of Transportation, GNCTD, and all records relating to driver ratings, and Registered complaints will be available for inspection by the Department of Transport / competent officials of the GNCTD,” it said.

This policy includes licensing points and guidelines and other aspects for aggregators that provide passenger transportation services and regulates other delivery aggregators that provide delivery and goods, including last-mile delivery providers in the national capital.

The policy states that 10% of new tricycles used by taxi aggregators must be electric within the first six months of the policy announcement and 100% within four years of program announcements.

“All new tricycles to be transported by the group after the completion of three years from the announcement of the scheme will be electric tricycles. Furthermore, Aggregator will be required to convert to the fleet. electric vehicles by April 1, 2030. Existing conventional vehicles used by Aggregator will be liable for fines and fines,” it said.

Similarly, for four-wheelers, five percent of new fleets acquired by aggregators within six months of the policy announcement will be electric fleets, according to which this number will increase to 15 percent for nine months, 25 percent at the end of one year, 50 percent at the end of two years, 75 percent at the end of three years, and 100 percent at the end of four years. The entire fleet will include electric vehicles by April 1, 2030.

“In the event that the Aggregator fails to comply with the program’s fleet conversion goals, the aggregator will not be able to register any new vehicles, unless the Aggregator meets the fleet requirements In the event that the General operates/manages a fleet of conventional vehicles in NCT of Delhi after April 1, 2030, the aggregator will have to pay a fine of Rs 50,000 for each vehicle,” it said.

The draft also states that aggregate companies are allowed to charge fares with the maximum increase in fare but must not “exceed twice the base fare as prescribed by the Ministry of Transport, GNCTD from time to time. “

The policy also states that aggregators providing on-demand passenger transportation must ensure the proper functioning of the GPS installed in the vehicle and provide an effective solution to any problems that may arise. can develop in its activity.

“Aggregator must ensure that Drivers running on the route specified on the App, and not following the same, will notify Drivers and Drivers on their respective mobile applications. The aggregator will place a mechanism on the App to ensure that the identity of the Driver making the trip is the same as the identity of the Person who joined the Aggregator through verification or confirmation from the Driver prior to commencing at the beginning of each ride,” it said.

While emphasizing that the application developed by the aggregator must comply with the law, they say that the aggregator providing passenger transportation services must set up call centers with valid phone numbers. and active email address is clearly displayed on the app with 24×7 operations where support will be provided to end users and drivers in English and Hindi.

“Aggregators will extend maximum cooperation with investigative authorities regarding any accident or improper incident endangering the safety of Drivers, which may arise as a result of a number of actions or omissions of the Driver on the specified trip,” the newspaper wrote.

The policy also seeks to empower the Department of Transportation to request information and documents from an aggregator in any incident where an end user has reported a complaint against a driver or services provided by the aggregator. provided by the aggregator, upon prior written notice.

“The Department of Transportation, GNCTD, will provide access to a web-based portal to allow the Aggregator to update the details of the vehicles and Drivers integrated with them. notwithstanding anything contained in this section, the Department of Transport, GNCTD, will consult with the relevant regulatory authorities, placing additional conditions on the Aggregate from time to time”. it said.

Aggregates involved in passenger transport must establish an Operations Center or Command & Control Center (CCC) or Information Center in the national capital with 24×7 functionality.

“The Operations Center / CCC must be able to track the movements of all drivers and their vehicles in the Composer’s vehicle at any given time. The Operations Center / CCC must be able to access all of them. both data regarding the Starting Point of any ride provided through the app, the Trip’s Route and the state of the panic button,” it said.

The policy also states that the Operations Center/CCC must be able to access and make all data available through the aggregator’s portal access to the Department of Transportation, regarding all claims. / complaint submitted by the driver(s)/consumer(s). ) and the actions taken to remedy the same.

“Furthermore, the Operations Center/CCC will be able to access all data related to the number of vehicles in operation, the number of other state vehicles providing service in the NCT of Delhi, the trips being performed from the NCT of Delhi and further analysis of the data. Such data may be requested by the Ministry of Transport, GNCTD with prior written notice. The aggregator must provide the Ministry of Transport. transportation, GNCTD, web-based access to the claims process conducted by the Aggregate Authority,” it said.