The mission of Bon Secours Mercy Health, one of the largest health systems in the United States, is to extend Jesus’ compassionate mission by improving the health and well-being of communities and providing hope. nice for those in need.
PROBLEM
To do that most effectively, the health system must be staffed with people who are well-developed in the mission to serve and share the passion to be a leader in service delivery. compassionate, high-quality healthcare, said Eric Van Duren, Talent Attraction Manager at Bonn. Secours Mercy Health.
McKinsey It is predicted that by 2025, the United States may lack 450,000 nurses ready to provide direct patient care.
“For those of us in Healthcare HR with record openings for nursing positions and beyond, we must act now,” declared Van Duren. . “As I said recently about webinars, several industries are contracting and where skills are transferable to interact with existing talent.
He continued: “AI and automation allow employers to focus on recruiting talent by improving team experience, efficiency, and dynamics. “Typically, talent acquisition teams can get bogged down in administrative tasks like scheduling interviews or reviewing resumes when they should engage with candidates and managers to determine quality. see if it’s appropriate.”
With AI and automation, teams can flip the script and empower talented recruiters to focus on building relationships with candidates and accompanying them on their hiring journey, he said. more.
SUGGESTIONS
Bon Secours Mercy Health’s goal is to build a hiring process that respects, engages candidates, minimizes fill times, and positions both applicants and the department to succeed.
“For example, we have seen areas that can take months to rent and we are working to make that happen within a week,” says Van Duren. “This is not a reckless pace but one that enables us to interact with people respectfully and with the flexibility to meet the needs of candidates and hiring managers and keep hiring quality. high.
“In our industry, these decisions affect patient care more than they simply fulfill a role. It’s important not to take that into account.”
Eric Van Duren, Bon Secours Mercy Health
“We are in the process of deploying He noted that the Phenom Intelligent Talent Experience platform is for AI and automation. With it, we will harness AI for a level of personalization that will create memorable moments for those going through our hiring process. “
How people feel about their interactions with the health system’s department is not only important for recruitment but also for the patient experience. A positive review of one can have a big effect on the other.
“Especially for candidates, the level of personalization that AI can bring helps us get to know them on a deeper level and is a pillar we’re building around,” Van Duren said. “The more candidates feel that the personalized experience is flexible to their needs, the more meaningful the interactions will be – whether they’re hired for the job or not.”
MEET CHALLENGES ONLY
Bon Secours not only needs automation but also intelligence. A decisive factor in the selection of Phenom was the bulk recruitment system, because it met the needs of the medical system to strike a balance between speed and quality.
“The system focuses on intelligent automation to easily apply and recruit for talented candidates and employers,” explains Van Duren. “We’re impressed with how it transforms the time-consuming screening and scheduling steps into an AI-led personalized process to quickly qualify job seekers by interest, location, and interest. level.
He added: “This inherently removes bias from the process, which ultimately creates a more meaningful and inclusive experience.
The system is also capable of directing candidates to self-scheduled interviews or video-based Q&As, saving time.
“Better allows us to scale and innovate with our processes because we have more time to focus on what matters – hiring passionate people to serve our patients and communities.” our community,” he said.
RESULT
Bon Secours’ ministry works to provide health care and employment to the communities it serves. To do that more efficiently, they’re looking for flexibility, scalability, and efficiency, and employees say they know AI and automation can help them do that.
“Our leadership team is thrilled to be able to bring this win to our team as they make incredible things happen,” Van Duren reported. “The amount of heart and passion our talent acquisition team puts into their work and implementation is impressive, and this is a testament to their commitment to growing as a team.
“We recognize the importance of our decision – not only in terms of the effectiveness of the process, but also in how it will help improve the way we serve our patients and improve our community,” he continued. . “We will have successes and learn, and we will adapt to continue creating meaningful experiences and improving processes with intelligence-driven AI.”
TIPS FOR OTHER PEOPLE
“Be open to change, encourage a growth mindset, and work with your internal teams to embrace new ways of thinking,” advises Van Duren. “Implementing new technology or processes can be intimidating – but it’s rewarding in ways you wouldn’t believe, including delivering more teamwork, innovation, and bottom-line results.
“Looking for partners, not suppliers,” he continued. “To do it right, integrating intelligence-based technologies like AI and automation requires a team with unique skill sets and a team with a desire to provide you with a winning solution. That’s it. means collaboration, appropriate incentives, and mutual accountability.”
Think of AI and automation in HR as a business decision – it’s simply bigger than HR at this point, he added.
“In our industry, these decisions affect patient care more than simply the performance of a role,” he concludes. “It’s important not to lose track of that.”
Twitter: @SiwickiHealthIT
Email the writer: [email protected]
Healthcare IT News is a publication of HIMSS Media.
