Automated processes can make timely and accurate decisions, freeing nurses to focus on establishing and maintaining strong relationships with patients, helping to build trust. patient. A 2021 study by the National Opinion Research Center (NORC) at the University of Chicago found that about half of distrust towards suppliers stems from a feeling that suppliers are not listening. their patients, understand their concerns or spend enough time with them.
An effective digital transformation strategy can not only increase the number of interactions between patients and nurses, but also their quality. Striving for more personalized and connected care options can also help close the quality gap between different patient demographics.
In addition, automation can help patients stay connected outside the four walls of a healthcare facility. CVS Health’s Next Best Action Program sends personalized notifications to patients and providers to provide members with information to support their treatment plans. For example, it may provide information on resources for postpartum depression treatment support for new mothers in the weeks following delivery, or it may alert the clinician if the patient has taken additional medication. prescription. Such an automated approach provides an additional resource for clinicians, helping to ensure patients feel supported, even when nurses and doctors cannot see them in the office.
Nurses are the backbone of the US healthcare system. Due to an aging workforce, high-stress work environments, and not enough faculty for training initiatives, nurses are in short supply. Industry-wide digital transformation, including everything from process automation that frees up nurses’ time to additional digital tools that help patients track their care plans, keep potential to promote more patient-centered care while improving the talent system.
