Launch will continue to be relevant post-pandemic even as people return to the office, according to a video communications company executive.
Many organizations are moving towards a hybrid working model in which employees work both at the office and from home each week.
Ricky Kapur, head of Asia Pacific at Zoom, told CNBC on “Street Signs Asia” on Friday: “I think there are three big changes happening post-pandemic that businesses are doing. are investing in and that drives our growth and relevance.
First, companies are thinking about creating inclusive, collaborative and inclusive work environments for employees, he said.
“Employees are demanding flexible work arrangements and the ability to work without friction, no matter where they are,” adds Kapur.
Second, companies are re-imagining the interactive customer experience, with consumers demanding more convenience.
“Whether it’s the retail experience, the ability to go into the store in person and talk to a person face-to-face – see the products, have an actual chat and then make a purchase decision. Consumers are looking forward to it. that from the companies,” he said.
The third big change is that digital-native companies are building innovative platforms to create new consumer outreach services, especially in areas like healthcare and education. education, according to Kapur.
Millions of people have used the company’s technology over the past two years to keep up with school and work or socialize. But growth slows as people return to work and go to school in person.
Zoom of 35% increase in revenue from a year earlier in the quarter ended October 31, down from 54% growth in the previous quarter.
But Kapur remains optimistic that as people move into mixed environments, they will continue to seek flexibility in how they communicate.
He added that Zoom’s “mobile and frictionless” business has grown “from 0 to 2 million users in less than two years. It is one of the fastest growing cloud services. .”
“The numbers tell us that customers are still investing and continue to invest in Zoom after the pandemic,” he said.
