UNC Health, which participates in Epic’s general artificial intelligence program using Microsoft Azure, will begin rolling out its in-house chatbot tool with a small group of clinicians and
admin and plans to make the tool more widely available later this year.
WHY IT IMPORTANT
Chapel Hill, North Carolina-based healthcare system announced their first AI-powered application, a conversational bot that works like Chat GPT in a secure, managed internal environment.
“By using this technology carefully and safely, we believe we can help improve the way healthcare is delivered across North Carolina and across the nation,” said Brent Lamm, SVP and UNC Health CIO, said in a statement.
The team anticipates identifying more use cases when the tool is rolled out across its network of 15 hospitals, 19 healthcare facilities, and 900 clinics starting later this year, according to the system’s announcement. medical.
“This is just one example of an innovative way to use this technology so that teammates can spend more time with the patient and less time in front of the computer,” said Dr. David McSwain, chief informatics officer. UNC Health’s critical health and child care, adds. doctor at UNC Children’s Hospital.
TREND TO BIGGER WOMAN
Electronic health record providers – Epic and eClinicalWorks – announced their new GPT features at HIMSS23.
While EHR vendors are developing a number of automated software programs using large language models and predictive models, they focus on how their customers will use these tools.
At the show floor in April, an Epic representative said that because there are so many unknowns with LLM, the company is focused on tool accuracy and working directly with customers to ensure their users understand what they are doing.
“We are developing additional ways to incorporate generalized AI in our applications, from ambulance to inpatient to [customer relationship management] to the revenue cycle,” said Seth Hain, Epic’s senior vice president of research and development.
Like Epic, Salesforce has integrated GPT into its HIPAA-compliant environment to summarize care team conversations. eClinicalWorks has also added GPT tools to its EHR to cut some administrative steps.
According to Manny Krakaris, CEO of Augmedix, the company uses natural language processing in its automation platform, although caution is necessary, but GPT-4 and LLM promise to benefit for health care.
LLMs are “very precise in answering specific questions or prompts,” he said. Healthcare IT News in April.
“They’re also widely applicable so they can cover a wide range of topics.”
ON PROFILE
“We want to lead the nation in safely adopting this technology to benefit our teams and patients,” said Rachini Ahmadi-Moosavi, UNC Health’s director of analytics. .
“By working with Microsoft to develop the processes and expertise needed for UNC Health, we can ease the pain in certain areas of work for our team members while ensuring ensure all information remains protected. This tool is just the first step to taking advantage of emerging AI
technology to transform healthcare operations.”
“Through the responsible integration of Azure OpenAI Services and other cutting-edge technologies, our partnership with UNC Health aims to improve the health and wellbeing of North Carolinians and others whom UNC Health wants to benefit from. serve,” said Dr. David Rhew, director of global health and vice president of global healthcare at Microsoft.
Andrea Fox is the senior editor of Healthcare IT News.
Email: [email protected]
Healthcare IT News is a publication of HIMSS Media.
