Private providers in Thailand and Russia sign telehealth cooperation agreement
Two major private healthcare providers in Thailand and Russia have partnered in areas such as telehealth and medical tourism.
Bangkok Dusit Medical Services, a network of 58 hospitals in Thailand, and Medsi Group, which operates 148 medical clinics including a digital clinic in Russia, have officially partnered to provide medical services to patients in their respective countries. This includes providing remote consultations, second expert opinions and ongoing care.
Their memorandum of understanding also aims to promote their countries’ medical tourism.
Narayana Health Takes Contact Center to the Cloud
Bangalore-based private hospital group Narayana Health has moved its contact centre to the cloud as part of its digitisation drive.
According to a press release, the group adopted Genesys’ cloud solution to consolidate its previous contact center systems and handle more than 50,000 customer calls per day.
The group, which serves more than four million patients a year, needed a solution to “efficiently manage a diverse network of partners operating across different systems.”
Moving to a cloud platform gave them a unified view of all customer interactions and saw a significant reduction in processing times of an average of 15%. The platform, which features comprehensive analytics, predictive routing, and reporting tools, provides insights into patient interactions and operational performance.
Narayana Health is now considering implementing a chatbot that would connect patients and care coordinators to address more complex queries.
Medtronic opens robot simulation studio in Singapore
Medtronic has opened a new simulation studio to provide training in robot-assisted surgery in Singapore.
The Robotics Experience Studio is an addition to the Medtronic Customer Experience Center, which offers cutting-edge medical training with augmented reality technologies like holograms.
