Chery Malaysia Omoda 5 recall – identifies root cause of shaft welding problem; The new recall website is now online
Chery Malaysia has just released another statement about the Omoda 5 rear axle case. This is the company’s third public statement after the incident broke out on social networks on April 28. Initial statement was released the next day, acknowledging the problem, with a second one shortly following on April 30, officially issued a recall order for 600 Omoda 5 units.
The third statement – released today, May 4 – gives some interesting insights into the matter. Chery Malaysia said it is “working closely with the Ministry of Transport (MOT) to ensure the remediation of all affected vehicles to the highest safety standards”. According to Lee Wen Hsiang, Vice President of Chery Auto Malaysia, they voluntarily arranged a meeting with the Ministry of Transport to inform them of the issue.
The root cause of the problem was also identified after a thorough investigation. “After a comprehensive investigation, the supplier reported that the problem was due to a facility upgrade, in which the worn welding head of the automatic welding machine was replaced with a new welding head. Lee said replacing the welding head with a new one resulted in miscalibration of the device.
A total of 60 Omoda 5s in Malaysia were identified to be using the affected parts, manufactured on 15 August 2023. Chery Malaysia subsequently decided to expand its reach and collect The vehicles with parts were produced between August 14 and 17, totaling 600 units. As of yesterday (May 3), Chery Malaysia has contacted 32 of the original 60 affected owners.
ONE new website has also been created for owners to confirm whether their vehicle is affected by the recall. Chery Malaysia also pledged to issue weekly updates to the public on this issue to provide ongoing information on the status of the recall program.
Chery Malaysia’s full statement:
Chery Auto Malaysia mobilizes preventive measures to ensure customer safety
The automaker is responsible, ensuring accountability and transparency in campaign management
Kuala Lumpur, 4 May 2024 – Chery Auto Malaysia is trying to inform customers about a recent incident related to the axle of the OMODA 5 vehicle. After a detailed internal investigation, the automaker The company has recalled a batch of 600 Omoda 5 vehicles and is working closely with the Ministry of Transport (MOT) to ensure the repair of all affected vehicles meets the highest safety standards.
“Chery Auto Malaysia is committed to providing safe and reliable transportation solutions, and we are dedicated to ensuring that all our vehicles meet the highest safety standards. Pursuant to this commitment, Chery Auto Malaysia has voluntarily arranged a meeting to brief the Ministry of Transport (MOT) on the current product inspection status and root cause related to the axle failure. Omoda 5,” explained Chery Auto Malaysia Vice President Lee Wen Hsiang.
The automaker has conducted a thorough investigation into the individual case and contacted the parts supplier for further clarification. “After a comprehensive investigation, the supplier reported that the problem was due to a facility upgrade, in which the worn welding head of the automatic welding machine was replaced with a new welding head. Lee said replacing the welding head with a new one resulted in miscalibration of the device.
As a direct result, the automaker said there were a total of 60 Omoda 5 cars with affected parts in Malaysia, manufactured on August 15, 2023. Chery Auto Malaysia has since taken action. additional precautions by casting a wider net by conducting a special service campaign to call and inspect OMODA 5 rear axle vehicles manufactured between August 14 and 17 2023, a total of 600 units.
“Chery Auto Malaysia takes this matter most seriously as customer safety is our top priority. We are in the process of contacting customers whose Vehicle Identification Numbers (VINs) are affected to ask them to bring their vehicles to our authorized service center for a detailed inspection.
“We have also set up a website for Omoda 5 users to confirm their vehicles are not affected, which can be done by simply entering their Vehicle Identification Number (VIN). Our service centers and authorized technicians are always ready to serve our customers
are likely to be affected by this,” Lee concluded.
Chery Auto Malaysia has confirmed that no other vehicles from the brand are affected.
Omoda 5 owners can check if their vehicle is affected by entering the VIN at https://www.chery.my/chery-product-update
As of 3 May 2024, Chery Auto Malaysia has contacted more than 53% (32/60) of affected owners.
To ensure Chery customers are fully informed, weekly updates will be shared publicly to provide ongoing information on the status of the recall program.
Chery Auto Malaysia thanks all customers for their patience, understanding and cooperation and the Ministry of Transport for their advice and guidance in this matter.
If you have any questions, please contact Chery Malaysia Customer Care Line at +603 – 2771 7070 (Monday to Friday, 8:30 a.m. to 5:30 p.m.).
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