Health

What else would satisfied EHR users do?



According to KLAS researchers in a new Arch Collaborative study, in addition to the usability of electronic health records, clinicians are very pleased to see EHR as an effective tool needed to deliver better patient care.

WHY IT IMPORTANT

Among the self-described “very satisfied” EHR users surveyed for the report, the researchers asked: “What do you believe you did differently from some of your peers to help you achieve your goals?” highly successful with EHR?”

The EHR High Satisfaction User Guide provides insights into specific factors that clinicians and service providers can focus on to improve levels of customer satisfaction. their own EHR satisfaction, such as ease of use and peer training.

KLAS researchers examined the responses of 3,061 highly satisfied clinicians collected between December 2021 and December 2022, calculating an overall “Net EHR Experience Score” and analyzing Analyze trends based on three pillars of Arch Collaborative satisfaction: user ownership, shared ownership, and personalization.

“On average, very satisfied users report a [NEES] more than twice as high as the average clinician,” the researchers said.

KLAS researchers reported that very satisfied EHR users were:

  • were 3.8 times more likely to agree or strongly agree that initial training prepared them well to use the EHR.
  • 6.6 times more likely to agree or strongly agree that their organization does a good job of EHR.
  • 1.8 times more likely to have a personalized EHR.

Although the researchers found that the use of personalization was the top success factor for achieving EHR satisfaction, the combination of personal initiative, experience with a particular EHR and “having a good attitude” are also common attributes of the most successful EHR users.

Finally, the guide separates the success factors and the associated commentary between doctors and nurses.

While “service providers feel in control of understanding what personalization activities are available to them and how to create these activities and then find the time to do them”, the Personalization tools are less important to nurses because they are less common in the nurse’s workflow. said the researchers.

KLAS advises that the implementation of personalization tools “is often driven by the providers themselves and provides an opportunity for healthcare organizations and providers to better support providers”.

TREND TO BIGGER WOMAN

A previous KLAS study examining EHR satisfaction by specialty found that satisfaction with EHR is important for maintaining health care.

Crucial to EHR satisfaction in majors is dedicated to workflow training. Hospital medicine practitioners had the highest EHR satisfaction scores and the anesthesiology department was less satisfied than in previous years.

“Although it can take a lot of time and effort to develop industry-specific workflow training, the vendors strongly agree that the training program,” the researchers said. industry-specific are likely to agree that the EHR has nearly 25 times the functionality they need.”

Nurses’ satisfaction with EHR over the years varied from nurses being dissatisfied with their EHR to giving them an F. However, nurses’ EHR satisfaction significantly reduced during the stress of the pandemic.

KLAS researchers clarified when they released the 2022 Nursing Handbook that allowing frontline nurses to issue EHR requests is best practice and helps build nurse relationships and IT department.

“Organizations should focus on helping nurses solve the root problem and then work with analysts to find a solution,” the KLAS researchers advise.

ON PROFILE

According to the KLAS researchers, “Highly satisfied EHR users give a variety of answers when asked what sets them apart from less satisfied people, but the most common success factor – reported by 27% – is personal initiative”.

“This includes the clinician’s proactive efforts to understand the EHR and seek help when they have questions.”

Andrea Fox is the senior editor of Healthcare IT News.
Email: [email protected]

Healthcare IT News is a publication of HIMSS Media.

Stephanie Chia, Russ Hinz, and Susan Tolin will provide more details during the HIMSS23 session “Equality in the Chicago South: Connected Care Technology.” Scheduled for Wednesday, April 19 at 1pm-2pm CT at South Building, 1st Floor, room S103.

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