A company tasked with transporting only the cars of alleged river rafters are doing more than they are paid to do. The Idaho Statesmen reported that the company damaged customers’ cars, disappeared with them, and even put hundreds and sometimes thousands of miles on customers’ cars in their possession.
The company is called Wild river shuttle. According to state records, it was founded in 2021 by Michelle and Tammy Nelson. The company’s premise is simple enough. If you’re going river rafting, you pick up your vehicle and drop it off at Wild River Shuttles. After agreeing to a drop off point or a point where you can get off the river to drop off your vehicle, you hit the road and Wild River Shuttles agrees to take your vehicle to the agreed place and time. Except that’s not all they’re doing.
Bad reviews and accusations against the company have piled up. Customers report poor communication about their vehicle with the company, lack of money, and even vehicle damage. One customer in their review said they left a tracking device on their vehicle. They watched their truck pull a trailer 113 miles. The complaint reads: “We had a vehicle fitted with a tracker and that truck was driven at 113 mph with an 18-foot dual-axle trailer behind. UNACCEPTABLE. When I emailed the company about this, they ignored me.”
This is because another customer claimed that the company booked 1,400 miles on their car when it was in their possession.
Another man spoke to Stateman, Paul Beckford, hired Wild River Shuttles to get his vehicle to an agreed point after he and some friends returned from a six-day, 80-mile rafting trip. Beckford hired the company to carry five cars. Only one person was waiting for him and his group after their trip.
G/O Media may receive a commission
Year-round basics
Uniqlo Summer Sale
Basics you don’t wanna miss
Uniqlo’s summer sales are not to be missed. The whole sale is killer to stock up on the basics Uniqlo is known for—subtle colors, classic silhouettes, and a dress up-or-down vibe.
“The idea that you’re in the middle of nowhere and your cars aren’t there has always scared me,” he said.
Another consumer complaint filed against the company says that the company totaled a customer’s van and then left it on the side of the highway, abandoned. Suffice to say, this isn’t a company you want to deal with. Things have gotten so bad it caught the attention of the state attorney general.
While one of the Nelsons confirmed that the business was closed and more than $14,000 in refunds awarded, that didn’t stop the state attorney general from opening an investigation. The AG office is asking the Nelsons to “deliver a list of their assets along with details of their company’s outstanding contracts and oral agreements between June 1 and July 31.” follow Stateman. But the Nelsons are dragging their feet in transferring the information, claiming that a death in the family is preventing them from gathering things together. It’s all just a myth about how terrible the company is with its customers. You can read the whole thing here.
