Business

How do you cater to a multicultural workforce and support the needs of different sectors?


Clear Voice, an award-winning social enterprise that provides language services, specializes in on-demand phone interpretation, face-to-face appointments, and translation services.

For over 16 years, Clear Voice has provided international support services in more than 200 languages. Clients include people in both the public and private sectors – so they work with many businesses in the manufacturing and construction sectors through travel and tourism.

In light of the recent pandemic and cross-cultural needs for employees and customers, the company has seen an increasing need for business translation services and support.

Hear success stories about how Clear Voice has demonstrated quality, expertise, and works closely with interpreters to provide the best support.

JRS

With the help of Clear Voice, Naomi, our Destitution Caseworker, was able to assist Simona (not an agent) in applying for housing and financial assistance, as well as liaising with legal counsel. manage and maintain regular contact with her. Simona was a rejected asylum seeker and a victim of domestic violence who was heavily pregnant when she first approached JRS. She is facing impending homelessness. Without the regular assistance of a Clear Voice interpreter, Naomi would not have been able to support Simona in this way. Additionally, Clear Voice has given JRS discounts on their services, allowing them to have more important conversations with beneficiaries, progress with complexities, and fund programs. including their hardship allowances for impoverished refugees. ‘

Dr. Yusuf Ciftci, Policy and Advocacy Officer, World Doctor

Hundreds of thousands of non-English speakers in the UK face a range of barriers to accessing information and advice about COVID-19, such as language, inability to access resources, no having interpreters, fear of discrimination, lack of trust. and fear the authorities. In the absence of regularly updated translation information, Doctors of the World began producing translated COVID-19 guides in 20 languages ​​with the great support of the Clear Voice Interpretation Service. From the very first guide published in March 2020, just before the UK started its first lockdown, they have been delighted to work with Clear Voice who are ready to take it one step further in providing professional, quality translations in a timely manner. Their translated COVID-19 guidance has been downloaded more than 60,000 times to date, meaning the information needed to stay safe from the virus has reached a large audience in 46 different languages. .

For more information about Clear Voice and the services they provide, please visit their website https://clearvoice.org.uk/





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