Buying a new car is going to be even more miserable than usual for the foreseeable future

CDK Global, a software platform designed for streamlining car for sale are being used at nearly 15,000 agents across North Americahad a ruptured tendon for several days due to Cyber ​​attackand dealers could feel the impact for years. Auto dealers have been on the cookie gravy train since the pandemic began upending supply chains and allowing agency to escape charging tearsBut that gravy train has stopped.

Check out this article to understand how a cyber attack will impact consumers during the car buying process.

CDK suffered two consecutive defeats Cyber ​​attack on June 19 and we recently learned that hacker wants millions of dollars in ransom to end the software outage. Bloomberg News reports that hackers affiliated with ransomware consortium BlackSuit and CDK are planning to pay the group a reported ransom of $10 million to get things back to normal, although other sources claim the number different money. CNN Business spoke to affected dealerships across the country to understand the scope of the cyberattack’s impact, although different dealerships felt its impact differently.

[Ryan Callahan, general sales manager at a Mazda dealership in Seekonk, Massachusetts] echo those concerns. Under normal circumstances, CDK software allows dealers to register vehicles almost instantly, but currently the process faces heavy delays.

“Our remote check-in system would be useless without CDK communicating with it. We had to send a registered runner to the DMV to compete in a package, which took several days when before it would have taken hours,” Callahan said in an interview with CNN.

If a vehicle is not registered within seven days of purchase, the state fines both the dealer and the customer.

The Massachusetts Department of Transportation, which oversees the state’s RMVs, has not responded to CNN’s request for comment.

Even some dealership parts departments are being hit by cyberattacks, with one parts department employee telling CNN he was forced to switch from using the dealership’s regular CDK software to using combining pen and paper, Excel spreadsheets and special care for each invoice. Sales staff were also interviewed who said they were also unable to use pen and paper. Muzzled. What year is this, 1990?

The Cyber ​​attack and the ensuing software nightmares will have a lasting impact on car dealerships, with one dealership representative telling CNN that the financial impact of the attacks will take months, if not years, to repair. Other car dealership software companies have seen an increase in inquiries since the CDK incident, though they hope their software is better protected than CDK.