In reviewing athenahealth’s plans for the HIMSS23 Conference and Expo this April, CEO Bob Segert said the key highlight will be the company’s focus on improving patients, creating experiences consumer-level patients – including the introduction of new features.
“A lot of times people focus on the doctor’s experience, the back-office experience you’re assisting, and that’s very important,” says Segert. Healthcare IT News.
“But also very important to this equation is the patient,” he said. “And how do patients experience the practice of running on the athena?”
New self-registration capabilities eliminate the lengthy forms that patients often encounter when they walk into a doctor’s office.
“We’re working on technology and software that allows you to do all that digitally and then save it. Then all you have to do is update it when you come back, “Segert said.
The video at this permanent show will showcase clients – from a single physician with independent practice to large hospitals – using athena’s capabilities to improve patient care and outcomes.
Several athenahealth stories focus on provider interoperability experiences.
“We’re going to make sure we’re featuring real customer stories about some of the great organizations we’re working with to really support the free flow of information and the exchange of information that allows the method can work more seamlessly than many care settings,” he said, noting that the intuitive Interoperability and Improve Patient Outcomes panel that Athena is hosting goes into more depth. into this topic.
While the SaaS-based healthcare technology provider can make the updates live in less than 75 minutes, new features are rolled out to customers for pre-testing, Segert said. when they are fully released.
“Have a lot of [new] everything just across the platform from our cycle solutions to our platform solutions and interoperability through patient engagement, everyone will see,” he said. .
Segert says athenahealth’s new patient-facing mobile app is another major highlight.
To help patients seamlessly manage their health and wellness as an active partner, the new app – already in beta and alpha with a number of providers – is expected to launching to Athena’s entire customer base next week.
“Think of that as opposed to a portal… it’s very, very easy,” he said.
The exhibition will also shed light on athenahealth’s market partners, which number up to 400.
“By having a market it’s possible to expand your R&D and your ability to address the special cases that some customers face, but not all. If you can leverage partners to grow to the best of your ability, your network is really strong,” said Segert.
One example is the July 2022 integration rollout with Fullscript, a healthcare company with a patient compliance tool on its supplement dispensing platform, allowing athenaOne users to write and share Additional quantitative treatment plans automatically synchronize with the patient’s health record.
Overall, “one of the key things for us is to make sure we’re expanding access to care and convenience,” he added.
Segert, who has been driving innovation-based motivation at athenahealth since 2019, was recently interviewed by Boston Globe about athenahealth’s position, and he said the company is likely to go public for a second time if it chooses to do so.
athenahealth will be available in Booth 2031 at HIMSS23 in Chicago.
