Amazon Web Services Outage Causes Problems at Disney+, Netflix, Coinbase
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Salvador Rodriguez | Reuters
AmazonTuesday’s cloud unit was impacted by an outage that destroyed several websites and services.
A note on the Amazon Web Services status page says they’re having issues with certain APIs and the AWS Management Console. The issues are affecting the primary AWS-East-1 region hosted in Northern Virginia, so not all users may experience outages.
“We are experiencing API and console issues in Region US-EAST-1,” according to an announcement posted late Tuesday morning. “We have identified the root cause and we are actively working to recover.”
Among the services that reported outages are DisneyDisney+ streaming subscription service, Netflix, Slack, stock trading app Robin Hood and Coinbase, the largest cryptocurrency exchange in the US
The outage also entails critical tools used inside Amazon. Warehouse and delivery workers, along with drivers for Amazon’s Flex service, reported on Reddit that they can’t access the Flex app or the AtoZ app, leaving them unable to scan packages or access delivery routes.
Amazon sellers also reported being unable to access Seller Central, an internal website used to manage customer orders.
In a notice sent to delivery drivers via Amazon Chime, an internal chat app and viewed by CNBC, the company said it is “currently monitoring a network-wide technical issue” affecting operations. delivery.
“If the driver is unable to continue with the delivery due to a power outage, go to a nearby safe location and wait,” the announcement continued.
It’s not clear how many warehouses and delivery stations are experiencing problems due to the AWS outage. Amazon did not respond to questions about the impact of the shutdown on retail operations.
Samuel Caceres, an Amazon driver in Washington state, told CNBC that his delivery facility has been “shut down” since 8 a.m. PST. Drivers and warehouse workers have been on duty ever since, he added.
Unable to continue their workday, many warehouse and delivery workers have been instructed to wait in break rooms until the issues are resolved. Some Flex drivers, contract workers who deliver from their own vehicles, were unable to sign up for shifts and were sent home the same day.
The outage is affecting Amazon’s retail operations at a particularly inconvenient time. The company is in the midst of “peak season,” as holiday shoppers bulk up and the e-commerce giant is under immense pressure to ensure their packages arrive. on time.
Amazon’s internal delivery arm, which includes contract delivery companies and independent Flex drivers, is increasingly monitoring that piece of the puzzle. The company delivery about two-thirds of their packages are in the US, according to data from ShipMatrix.